Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions
1. Introduction
Welcome to Castro Cigar. These Terms and Conditions govern your use of our website and the purchase of our products, including Castro, Figat, Fidel, and G Products.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this website.
2. Age Restriction
You must be 18 years of age or older to purchase tobacco or related products from our website.
By placing an order, you confirm that you meet the legal age requirement in your country or region.
We reserve the right to request valid identification to verify your age before processing or delivering your order.
Orders placed by individuals under 18 will be cancelled immediately.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations may occur due to updates or changes by manufacturers.
All products are intended for personal use only and not for resale unless authorized in writing.
4. Ordering and Payment
All orders placed through our website are subject to acceptance and availability.
Once your order is submitted, you will receive a confirmation email. This does not constitute acceptance — we reserve the right to refuse or cancel any order for any reason, including age verification failure or stock unavailability.
Payments are processed securely through approved payment providers. Your payment details are not stored on our servers.
5. Shipping and Delivery
We offer shipping services as described at checkout. Delivery times may vary depending on your location and external conditions.
We are not responsible for delays caused by couriers, customs, or other external factors.
All shipments containing tobacco products require adult signature or age verification upon delivery, where applicable.
6. Returns and Refunds
Due to the nature of tobacco products, we cannot accept returns once the package has been opened or used.
If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery for assistance.
7. Prohibited Use
You agree not to use our website or products for any illegal or unauthorized purpose.
It is your responsibility to ensure that the purchase, possession, or use of tobacco products complies with your local laws.
8. Intellectual Property
All content on this website, including logos, images, text, and product names (Castro, Figat, Fidel, G Products), is the property of Castro Cigar or its partners and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any material without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Castro Cigar shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
10. Privacy Policy
Your privacy is important to us. Personal data collected during the ordering process is used solely to process and deliver your order, in accordance with our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Albania (or specify your operating country).
Any disputes shall be resolved in the competent courts of that jurisdiction.
12. Contact Information
For questions, support, or inquiries, please contact us:
📧 info@castro-cigar.com
Privacy & Cookies Policy
1. Introduction
This Privacy & Cookies Policy explains how Castro Cigar (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase.
By using this website, you agree to the collection and use of information in accordance with this Policy.
2. Age Restriction
Our website is intended only for individuals aged 18 or older.
We do not knowingly collect or store personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.
3. Information We Collect
When you visit or make a purchase on our website, we may collect the following information:
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Personal details: name, email address, phone number, billing/shipping address.
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Payment information: processed securely through third-party payment providers (we do not store card details).
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Order details: items purchased, date, and order number.
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Website usage data: cookies, IP address, browser type, and time spent on our site.
4. How We Use Your Information
We use your data to:
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Process and fulfill your orders.
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Communicate with you about your purchases, delivery, or support inquiries.
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Improve website performance, content, and user experience.
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Comply with legal and regulatory obligations related to age verification or tobacco sales.
We will never sell or rent your data to third parties.
5. Data Protection & Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Your data is stored securely, and only authorized staff can access it for legitimate business purposes.
6. Sharing Your Information
We may share limited information only with:
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Payment processors (for secure transaction handling)
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Delivery partners (to ship your orders)
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Legal authorities, if required by law or regulation.
All partners are required to handle your information responsibly and comply with data protection laws.
7. Cookies Policy
Our website uses cookies to improve functionality, performance, and your browsing experience.
Cookies are small text files stored on your device that help us:
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Remember your preferences (like language or region).
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Analyze website traffic and usage (through tools like Google Analytics).
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Enable secure checkout and shopping cart features.
Managing Cookies
You can disable cookies at any time through your browser settings. However, some parts of the site may not function properly if cookies are disabled.
8. Data Retention
We keep your personal information only as long as necessary to fulfill your order, comply with legal obligations, and resolve any disputes.
After that, your data will be securely deleted or anonymized.
9. Your Rights (GDPR)
If you are located in the EU or a GDPR-compliant region, you have the right to:
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Access the data we hold about you.
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Request correction or deletion of your data.
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Withdraw consent for marketing communications.
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Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at info@castro-cigar.com.
10. Updates to This Policy
We may update this Privacy & Cookies Policy from time to time.
Any changes will be posted on this page with the updated date at the bottom.
Last updated: October 2025
